At BluSkills we are dedicated to delivering products and services of the highest quality to our customers. Here is our quality policy.

Purpose ​

The purpose of this policy is to make all BluSkills staff, clients and suppliers aware of the BluSkills policy surrounding quality.  ​

This policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.​

The business intends to provide its customers with a first-class service and product and this will be best achieved through a quality management system (QMS) designed to introduce a process of continual improvement, using a risk-based approach, focussed on our customers.  ​

All staff at BluSkills are responsible for the implementation and improvement of the QMS and the success and failure of the QMS and our mission rests with our staff. All employees receive training to ensure awareness and understanding of quality and its impact on customer service. ​

Quality policy ​

BluSkills Ltd is a security business based in Ripon, North Yorkshire, born to provide a range of proactive and often bespoke security services to our customers via a business and people dedicated to, excellence, the highest levels of customer service, integrity and trust. ​

 ​It is the Policy of BluSkills to:​

  • strive to satisfy the requirements of all of our customers, stakeholders and interested parties whenever possible, meeting and exceeding their expectations;​

  • comply with all legal requirements, codes of practice and all other requirements applicable to our activities;​

  • provide the equipment, trained and competent staff and any other requirements to enable these objectives to be met;​

  • ensure that all employees are made aware of their individual obligations in respect of this quality policy​

  • maintain a management system that will achieve these objectives and seek continually improve in the effectiveness and performance of our management system based on “risk”.​

To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by senior leadership” to ensure it remains appropriate and suitable to our business.  The Quality System is subject to both internal and external annual audits.

Fit for Purpose

Achieve 95% correct assignment of personnel to tasks, measured through operational records and client feedback.

Highest Standards

Complete 95% of tasks accurately and in full, verified via quarterly client satisfaction engagement and internal audits.

Available

Fulfil 95% of client service requests for our services, measured by operational record keeping and client feedback.

Customer Focussed Service

Predict client complaints before they occur by client engagement and our operational processes. Resolve 100% of client complaints within 5 working days. Reduce formal complaints by 10% annually.

Clear, Accurate Pricing

Issue 95% of invoices within 5 working days of service completion, maintain a less than 2% error rate.

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